Franklin Auto Repair

I'm sorry but that's worse, you wrecked which is something we dont repair, got mad at us because we didnt stay open late to not repair it, and think we deserve a bad review for a service we dont offer. I fail to see anything fair about that. Again I'm sorry for your situation, but your accident and it costing you thousands somewhere else has nothing to do with the services we do provide. Good morning, I'm sorry to hear of your accident and hope you are ok. I would have reached out to you directly but you are not in our customer database. I'm not exactly sure how your review relates to us as we are not a tow company or a body shop. We are a mechanical repair and service center, not what you would be looking for after a crash. That said, if you did need something else we could provide, to damage the reputation of our business and the others you seemed to copy and paste this review on because we are struggling with the work loads we already have and limited staffing, because we didn't further delay our current customers would be a bit selfish and unfair. I hope this is simply a misunderstanding or misplaced identity but if we did somehow provide you some disservice please call in and leave your contact information so I can call you and help make it right myself.

Thank you for taking my call on the weekend you posted this. Again I am very sorry for the problem you encountered. For clarity, one of the bolts came out of the brake caliper bracket and allowed the bracket to rotate and cause the brake grinding noise you encountered but it was just the bolt that fell out completely. Regardless of the details this is unacceptable and clearly not up to our reputation or service standards that we try so hard to maintain. I do wish you had mentioned this was your second brake service with us and that experience went well. As promised, I looked into this situation and went in and met with my technician, shared your feedback, and clarified how important the details of what we do are and helped him with some processes to make sure this doesn't happen to anyone else on his watch. While we can't undo the past and the error made I am glad my team was so responsive to rent you a vehicle and get yours in and repaired immediately. There are many places you could choose for repairs, as hard as we try unfortunately things go wrong sometimes, I hope our ownership of the problem and how we respond to the situation shows the true character of our company. Thank you again for your feedback and giving us a chance, if you have any further troubles or I can help in any way, you have my personal number, please feel free to reach out.