Franklin Auto Repair

Mon - Fri: 7:00 AM - 5:00 PM
5

Everyone is always so friendly and looks out for you, making sure your vehicle is fixed correctly and on time as quickly as possible.

Thank you so much for your feedback Jim, we are grateful for the trust you put in us. If we can ever do better please let us know.

- Crutcher's Auto Repair
5

Highly recommend Crutcher's Auto Repair. They are honest and fair. I appreciate that the front office is very knowledgeable about vehicles in addition to the mechanics.

5

Highly recommend Crutcher's Auto. They are fair and honest. They have worked on several of the cars in my family. I have used other shops too due to time constraints but end up regretting it. Crutcher's just earned my business again by being not only good at repairs but good people to work with.

Thank you for the compliment, we certainly try to put people first, as humans we aren't perfect, but do our best to stand behind our work and resolve anything that doesn't go according to plan, please let us know any way we can assist in the future.

- Crutcher's Auto Repair
5

Thank you for the positive rating!

- Crutcher's Auto Repair
5

Great shop. I have brought multiple cars here for multiple issues. Crutcher's has done a great job with them and treated me well.

5

*** best auto shop ever fair honest pricing** I’ve been to many auto shops before as I own a bmw and can’t ever get a realistic price on my car. I understand they don’t prefer to work on German vehicles but I needed a simple piece replaced and they were fast and honest. EuroFix and bmw of Nashville wanted 9k to have it done but, they only charged me $2,900 and didn’t even charge me for the diagnostic tests that took a week as they couldn’t find the issue for a bit. I was genuinely shocked how good of people they are here. I have some LED lights on my car with wires that have been hanging for a bit but I’ve been to lazy to fix and they took some zip ties and fixed that for me without me even saying a word. That’s how I know they really care about what they do and the quality of their work if they went out of there way to fix some cheap lights. will be recommending this shop to anyone I know that brings up car troubles.

5

Great service, they do diagnostic for free before charging for labor to do any work. Priced fair and competitive. Reliable. Good work. I recommend my friends to them and they’re happy with the results.

5

Can't say enough great things about the quality of their service and fair prices. They are honest and fair! Very reliable!

3

UPDATE: Jamie and my Dad talked and Jamie confirmed that my review is, unfortunately, correct. One of their senior mechanics worked on his car, and they just had a meeting about ethics. However Jamie offered to make it right, even offering to cover the cost of the repair at the other shop. 5stars for Jamie, 1 star for mechanic. EDIT TO RESPONSE: He has the quote (and all previous service receipts) and will be contacting you! Dude quoted my Dad thousands to “fix” his 4Runner but offered to buy it from him if he didn’t want to go through with the repairs. He went to a different shop and it was fixed for only a few hundred, mechanic at that shop said they were crazy for the quote. Sounds like the Crutchers guy was just trying to get a deal on a 4Runner. So maybe if you have a ‘vintage’ V8 … look somewhere else.

Hello LeeAnn, I think you may have the wrong shop. I went in to investigate this with my team yesterday. We cannot find any history of a V8 4Runner in our system any time recently, Im not sure what you are referring to as vintage but we also dont work on pre 2000 vehicles. Additionally we have a policy regarding how we handle cars customers dont want to fix to prevent this exact situation from happening. If you are sure you have the right place please contact me either via our website or email me at jamie at crutchersautorepair dot com with some identifying information and I will promptly investigate this further. Thank you for your post regardless, hopefully it reaches the right place, as this is sometimes the only way owners have the opportunity to intervene and correct situations.

- Crutcher's Auto Repair
3

Hello Kaleb, Im sorry to leave you with a 3 atar feeling, could you contact me via our website and let me know what happened? The only history I have for you was a very basic service from 2016, if we have let you down in some way since then I would love to make that right.

- Crutcher's Auto Repair