Franklin Auto Repair

Excellent customer service. This is the only place I trust for my van.

There were mistakes made in fixing my vehicle, but things happen. The owner and foreman were very honest and straightforward when I brought the issue to their attention. Went above and beyond in ensuring they made things right by me. Wouldn't hesitate to take my car back there, and definitely recommend them. Don't feel my issue reflects negatively on them whatsoever. They more than earned my trust which isn't as easy thing to do.

Excellent service every time. I recommend Crutchers to everyone.

One of the good ones... I trust them completely with my auto repairs. They are transparent with their quotes, and I have always found their pricing to be consistent and fair.

Got the "SERVICE 4WD" message. Took truck in and they squeezed me in. Read the diagnostics and immediately said that with several messages, the usual culprit was the switch in the dashboard. They also said replacing it was the least expensive fix and definitely worth the first shot (I liked least expensive). They got the switch, installed it a couple days later and all was good to go. What I really liked was that several of the office staff (front and back) came out and chatted making me feel like a valued customer. Definitely they are now my "go to" mechanics!

Very knowledgeable group of people and does business the way it is supposed to be done, treated me and my Malibu as if I were their only customer, I would highly recommend them and look forward to years of car care with them.

They did a great job and followed up to finish the job strong.

Crutcher’s worked on my Cobalt a few years ago, and a service issue came up that needed addressing from Crutcher’s side. I was so impressed with how they addressed the issue because it was actually kind of an easy thing to put back on the customer, but they took the experience to the top level of care and earned my business. They also took the time to explain things to me and even show me the problems my car had. I was happy to pay them by the end of it all, and now I’m happy to recommend them. My friends recommend Crutcher’s, and I absolutely understand why now. Thank you, Crutcher’s, for an excellent experience! (Funny to read that back - it sounds like a commercial, but that’s genuinely from my heart!)

They were wonderful to work with. We sort of figured out what our problem was with the AC and even got the part we thought that was broken. We left the car the night before our scheduled appt and by 8 am the next day they already had called us to tell us we were right but we also needed the same part for the other vent. The car was ready for us that afternoon and the bill was more than fair. They were recommended to us by friends and we will definitely use them again.