Franklin Auto Repair

Mon - Fri: 7:00 AM - 5:00 PM
1

Set appointment at 8:00A. Waited until 11:30A. Ask about my car, and was told it was being looked at at that time. Told the person who checked me in I was pretty sure it was the oil sending switch. At 3:30P he called and told me it was the oil sending switch, and it would be the following day before they could get the part. Clearly he was not being honest when he said it was being looked at at 11:30. Not sure of the purpose of setting an appointment at 8:00A if you cant look at the car until the afternoon.

I delayed responding here because I thought after I finally got to talk to you, based on our conversation you might reconsider the wording of this. It is true we let you down, and again I'm very sorry about that. You needed the car done same day and somewhere that didn't get communicated properly internally and we couldn't make it happen. The details in the review need correction though, you accused us of lying to you which is a big deal to me and why I went back through our systems to find out if it was true. As I explained to you there was a delay getting the car into the shop because there was another vehicle ahead of it that had to be reassembled first. As I explained from reviewing our security videos, and welcome your review as well, your car actually came in the shop at 11:11 AM, the technician completed the inspection approximately an hour later which you can see on video as well as when he submitted the inspection via our iPad based system at 12:12:13PM. Once the estimator got prices together and sent it up to your advisor to contact you it was 3:09 when he called you back and too late to get the part we needed from out of town. Again, if the urgency had been better communicated internally of getting it done that afternoon we probably could have gotten it done. We did however at 0 cost to you diagnose and confirm the issue you were concerned with, look into another issue, and do an overall courtesy inspection and warn you about a defective tire so you could try to get it warrantied. To ignore all that and incorrectly call us dishonest doesn't seem fair to me. I don't like debating online which is why I reached out to you personally multiple times from my personal cell phone until i was able to connect with you, but I can't leave this accusation unanswered online. Again, I sincerely apologize for not meeting your expectations or needs, and if I can ever be of service in the future would be glad to try again, if not I understand. Thank you - Jamie Crutcher

- Crutcher's Auto Repair
5

Gave me an honest rundown that my vehicle wasn't worth the cost to fix, told me how to keep her alive as long as I can, and topped off my power steering fluid at ZERO cost. They've always treated me right, and after I get a new car, I'm always going to go here until I move out of state. You can't compare their quality to another shop.

Thank you for the great feedback, hope we don't lose you to another state but until then we will be here for you. If I can ever assist please let me know.

- Crutcher's Auto Repair
5

I have used Crutcher Automotive for my car repair needs for over 35 years and have been extremely pleased with their professionalism and skill set. Milton & Brenda and now Jamie have taken care of my families automotive needs and will continue to have my business and endorsement. Now it's like taking your car to a family member who cars about you and your car. Great team of people!!

5

Thank you Steve for your five-star rating.

- Crutcher's Auto Repair
5

Thanks for your rating Zack.

- Crutcher's Auto Repair
5

They got my son’s car fixed and ready for him to leave for college. They were timely and did exactly what they said they would and were reasonably priced.

Thank you for the great feedback Stephanie, since you mentioned he's away at college, just in case we forgot to mention it, most repairs have a 3yr/36000 Mile nationwide warranty and 1 year of roadside assistance reimbursement which can be helpful for lockouts, out of fuel, jump starts etc. if he has any trouble out of town and you don't have the warranty info give us a call and we can assist.

- Crutcher's Auto Repair
5

My car broke down (the day after I paid it off- wouldn’t you know?!) and I had it towed to another repair shop. They said it was simply out of oil and did an oil change, and sent me on my way. It broke down 3 days later, completely out of oil again. The same place looked at it again, and said there were no issues. I called Crutcher’s and explained the issue- that there was an unknown source of oil leaking or burning. Derek told me to bring it in and they would find the source. My pcv valve was all messed up and long story short, they replaced it and he also told me of another issue that would cost $100. He advised me that it wasn’t a necessary item to do right then though. He very easily could’ve told me I needed to do it right then. They explained everything in detail, and even paid for a Lyft ride to take me home. I was treated fairly and kindly, and I will never go anywhere else. I brought it back later to have the other issue taken care of, and they didn’t even charge me to install the part. My husband will be coming here now too. Highly recommend! Thank you Derek and Jamie, and your wonderful crew!

Thank you so much for the kind words, if you ever feel differently or I can assist personally please let me know. - Jamie

- Crutcher's Auto Repair
5

Been going here for years. They try to keep price affordable but bottom line is job is done right

Thank you Kathey, its long term relationships and referrals like this that has kept us going almost 40 years now. Please let us know anytime we can be of assistance.

- Crutcher's Auto Repair
5

Professional attitude Customer oriented Accommodating

Thank you for the feedback John

- Crutcher's Auto Repair
5

Highly recommended. I had a vehicle break down rexently while on a road trip. Crutchers provided timely diagnosis of my issues, repair. And follow up service. Great job. I have referred my family and friends in the Franklin area to Crutchers as well.

Thank you for your kind feedback, if your ever back in the area feel free to drop in and say hello.

- Crutcher's Auto Repair