Franklin Auto Repair

I’m a new fan and will return to Crutcher’s. And it wasn’t because everything was perfect. But it was because the test of character is how you make it right. My car had been promised to me by midday. When I showed up, needing the car to get to a client meeting it was not ready. Miscommunication on their part. Then the Crutcher team did everything they needed to do to make it right. They apologized sincerely, proposed solutions and got me where I needed to be with no delay. They made it right.

I live out of state and had a serious brake issue with my vehicle while visiting my son and daughter-in-law. Crutcher's staff took my vehicle right in and fixed it. I have never been more please with an experience of this sort.....especially being out of state and not know where to go. Just sitting and watching/listening to the staff with other customers, they are simply amazing.

These guys are great! Very honest, hardworking, and good people. They are a true local shop. They learn who you are and your vehicle. Repeat visits don't require you to constantly remind them of the work that has been done. They care to understand what your vehicles problem is. They will chat with you about what is going on, what work you might have done to it, or any information they can get to understand whats happening with the vehicle. They are very easy to work with and have good fair pricing. I recommend them to anyone in the Franklin area who is tired of getting ripped off or made to feel stupid by the dealerships. These guys are top notch.

I moved to Franklin, TN just over two years ago. I entrusted Crutcher's recently to work on my son's pickup truck. The experience was amazing. The entire crew at Crutcher's...Jay, Shay, Paul, and Zach (If I missed anyone, I apologize.) were all amazing. Everyone was so honest and helpful, and the repair was completed magnificently and affordably. Moving forward, all our family vehicles will go to Crutcher's for our repair needs.

I could not have had a better experience anywhere. My son got leave from the army at the last minute for thanksgiving and I did not have his car ready to go back for him. I called Crutcher’s at the last minute and they said sure bring it on and we will get you taken care of. They went above and beyond to make sure his car was ready for an 8 hour road trip. There price was great. super easy and friendly service. Crutcher’s has gained my business from now on. Nice to find a hometown shop that is not corporate to take care of my family’s needs. When I picked up his car they said please thank your son for his service to our country!!!

Great, honest service. I would recommend Crutcher's to anyone who needs auto service.