Franklin Auto Repair

called last week and spoke with Paul about the sound coming from under the hood. set up an appt for 9am today. called yesterday at 4:32pm to confirm my appt for 9am today. arrived shortly after 9am today to drop it off. i remarked how empty the lot was. i called at 3:11pm today to check on the car and they were just looking at it! they called at 4:51pm to tell me that they Think it is a belt and they have flipped it around so it won't make as much noise. this is my only vehicle and i need it to get to work tomorrow, which is shared with Paul. He responded that he wasn't sure that they had a belt to Actually Do The Job that needs to be done = replace the belt! he is to call me back! they close at 6pm! went back 1.5 weeks ago for water pump replacement. contacted Jamie directly and both he and Paul were very nice and professional. I am very pleased with the work and will definitely go back again.

My trusted auto shop...i have been a couple times where I could have sworn I needed brakes...they could have easily changed them unnecessarily but they were honest and let me know I didn't need them yet

Outstanding work and customer service - Crutchers is my “go to” for anyone asking about auto repair. You can’t go wrong and will be thankful when you aren’t paying 10x as much at a dealer.

Went above and beyond and got my car working again real quick. I’ll be coming back if I ever need to

Helpful, friendly, professional. I went there because they have a good reputation, and they went above and beyond the norm for my specific situation.

Reasonable prices, great communication, and quality work. I will be back.

I was referred to Crutchers by Discount Tires after needing two front tires replaced. I really needed the front end alignment before I commuted twenty miles each way as this had been primarily why I needed new tires. Crutches staff was helpful and kind when I called and honest about saying they would try to work me in but it might be the next day before they could complete my repair. I had been home ill two days and eager to get back to work as a much needed nurse. I received a call @ 5:45pm that same day my car was ready. I'm very appreciative of their forthrightness, effort and excellent outcome. My car is driving more smoothly than ever! I recommend Crutchers highly, you will be ser ed well and pleased. Margie Gale

They took a long time to fix my car, but they fixed it.

Have been taking my 2012 Elantra to Crutcher's Auto Repair for over two years. Tried other Williamson County automotive repair options, but only Crutcher's has the technical knowledge and skill coupled with good customer service. If you are looking for straightforward and honest, this is the place.