Franklin Auto Repair

Mon - Fri: 7:00 AM - 5:00 PM
5

Most helpful and honest shop ever!

4

5

Outstanding service! Not only were my car's mechanical problems promptly fixed, I was amazed at the superior customer service. Paul explained every step, set realistic expectations, and even helped arrange a ride so I could get home when I dropped off my car. After picking up my car Jamie contacted me to make sure I was satisfied. This was not a prefunctary gesture. I was confident that any concerns I had would be addressed to my satisfaction.

Thank you for the wonderful feedback, we are truly grateful, satisfaction is a priority for us and why we have been here almost 40 years, if you ever feel differently please let me know - Jamie.

- Crutcher's Auto Repair
5

We always take our cars there for repair. They do excellent work and are very friendly. After taking my car in and having a problem they immediately took care of it and provided a rental while I waited. It was like a new car when I received it. They are outstanding! I'm very pleased.

Thank you for the kinds words, very sorry again for the inconvenience, if I can ever be of assistance please let me know.

- Crutcher's Auto Repair
3

We have taken all three of our family’s vehicles here for two or three years now and have spent thousands of dollars. I think we’re finished. Crutcher’s isn’t cheap, but I used to think they were fair. The problem is, I don’t recall a repair ever taking less than two days, and it’s often three. At the rates they charge, this shouldn’t be. I had my vehicle towed here on Monday morning for a right front axle replacement. Tentatively I’m to get it back at an undetermined time tomorrow (Thursday). Twice I’ve been told their parts suppliers have delivered the wrong part, three separate times. I don’t know how that happens. Maybe they need better parts suppliers. 10/10/2019- This is an update to my prior post. Jamie Crutcher called me to make right what has gone wrong with my latest repair. He owned the errors in communication and explained to me, clearly and in a sincere manner, why this seemingly routine repair has been so difficult to complete. Nobody's service is perfect. How they respond when they fall short of expectations matters. I appreciate Jamie Crutcher responding the way he did.

Thanks for posting an update Rick, to provide context I wanted to post some additional details we discussed. The problem with your car was a part availability problem but we didn't know that until a second axle came in wrong. Getting one part that isn't right is not uncommon from any vendor but when two separate vendors and brands of axle were the same wrong part we knew something deeper was going on. The second morning when the second wrong axle came in my guys got me involved and we ended up contacting the aftermarket axle manufacturers directly and the Mazda dealership. Turns out the aftermarket axles are in the parts catalogs wrong by the manufacturers because they didn't even make an aftermarket axle for your car with the 2.5 engine, only the 2.3 which is apparently much more common. Mazda couldn't provide an axle for two weeks due to a back-order situation so our only option was to find a used one as I explained on our call. The parts situation and delay was completely out of our control and we were working diligently behind the scenes to provide a solution to get you on the road. The part I regret that we failed you on was keeping you updated on the situation while we were trying to get to the bottom of it. We could have communicated that much better and again, I am very sorry. We have hired someone to fill our vacant office staff position so we hope communication will be much better going forward. If you have any problem with the repairs of I can ever assist in any way please let me know, you have my direct number.

- Crutcher's Auto Repair
5

honest and knowledgeable

Thank you for the feedback, we appreciate you.

- Crutcher's Auto Repair
5

They were honest and efficient and I am more than pleased with their service. Will def use them again if needed.

5

This place is great and the people are kind and caring. I was traveling from Indiana to Florida and noticed a gas leak. We pulled in as the were closing but they stayed and fixed it. They were also on the phone trying to find me a rental car in case they couldn’t fix it. Great service and honest people.

Thank you Abby for your kind words, glad we were able to get you back on the road. Hopefully you don't break down on your next drive through, but we will be here for you if you need us.

- Crutcher's Auto Repair
5

Thank you Colin for the five-star rating.

- Crutcher's Auto Repair
5

I needed a new battery in a short turnaround. They even made a house call, since I didn't live too far, and got me started long enough to drive in and avoid the tow. Excellent service and thank you.