Franklin Auto Repair

Great people

Fair price for the work performed. Completed when promised and done right the first time.

Excellent staff, excellent service, and reasonable prices. Will recommend Crutcher's to my family and friends.

Thank you

They were willing to work with us to make sure the job got done and go get a part for us.

The shop manager Jay was by far the nicest manager I have ever met. He took his time to explain the repair process and the amount of time it would take. I would recommend the team at Crutcher's to anyone and everyone. Stop by and say hi to Jamie Crutcher, he might even buy you lunch!!

A story. My youngest daughter calls me and tells me that all her amber lights on her dash are on. Ask if she recently got gas, the answer was yes, told her to check her gas cap, she did lights still on. told to bring the car to me and i would take it to Crutcher's. Well they fixed her problem, and called to come and pick up her car. I pay get in the car start it perfect except that the passenger side air bag light is on. pull in front of shop, go in tell Doug, he checks, gets Jamie, the owner, they check every thing Sip O. So Jamie researches, and finds that there are only 6 situations in the country, that when you clear the electric system, the passenger side air bag comes on, will not go off until the little box under the passenger side seat is replaced. People this was not and easy problem to find. It took two days of James time to e-mail different people and put together an answer to this problem. These People care about there work, and how you feel when you drive away from there business.To me they are honest, price is right, and i am a happy Father, because my daughter is happy, and i know she is driving a safe car. Thanks Crutcher's.

We've taken all our vehicles to Crutchers for servicing over the years. Recently the heater went out in my car and I brought it in to the honest, kind and polite team at the service center. Initially, they couldn't pinpoint the issue, and - rather than "throwing parts" at the problem (and costing me an arm & a leg), they continued to evaluate the issue ( over just 1 day). Ultimately, it was a simple fix and I was back in my car (with heat) in no time. The most amazing thing was...they didn't even charge me a service fee. All I can say is "wow!" Thanks to the fantastic team at Crutchers...you have a lifetime customer with me. In addition, I will refer you to everyone I know!! Thanks again and Happy Holidays!!!

All I can say is WOW. What a great place to have your vehicle taken care of. The staff is the best in the business and are willing to go above and beyond to make sure you receive the best service. From the tow in to return of my keys I never felt in the dark, I was totally informed and there were no surprises. My vehicle required an engine replacement and everyone worked hard to get it right. It looks like a factory install and everything is perfect. I can't thank the staff enough to get m back on the road

My family has been using Crutcher's since 1989 and they have always been great. They are honest, credible, and affordable. My husband had a 1994, Chevy S-10 pickup truck that had 275,000 miles on it. When it was running bad May 1, 2015, Mr. Crutcher was very honest with my husband and told him the transmission was shot and the car was not worth repairing -- Crutcher's was the only repair shop we used for that truck. We let the old truck go and bought a 2015 Ford Edge for my husband. My 2010 Ford Fusion is doing great at 135k miles - Crutcher's has done a great job of managing my car. I have been recommending Crutcher's for years and plan to continue. I trust them and the work is always excellent.