My alternator died on me on a Tuesday and Crutcher's said they could repair it on Wednesday but the tow company took it to the wrong shop clear across Nashville! It took a day to even get my car to their shop! Crutcher's not only let me know my car wasn't there first thing Wednesday and they worked with me to get my car repaired on my tight schedule when a new tow company finally got it to them and got it back to me within one business day. Their courtesy in the midst of all that chaos was incredible!! Everyone was so nice and worked with me, and their labor charges are quite reasonable as well (another solid perk)! They made sure my battery was charged and that everything was running smoothly. I highly recommend their shop, they have not only earned my trust, but their customer service is award winning as well!!!