Franklin Auto Repair

Mon - Fri: 7:00 AM - 5:00 PM
5

Great customer service, backed with quality work. I typically do not leave reviews but this Company deserves high praise. Communicated effectively throughout my repair process. I felt informed and confident of the work being completed. A special thanks to Ana ( sorry if misspelled ) as she patiently and professionally handled all my questions. I highly recommend Crutchers and will be a return customer for all my auto repair needs. Thank you!!!

Thank you for the feedback, Onah is awesome, and never surprised by misspellings of her name.

- Crutcher's Auto Repair
5

Crutcher's auto repair fixed my car in a timely manner. They always have the customers in mind when they make the proper diagnosis. That keeps the price affordable and builds trust for those that do business there.

Thank you for taking the time to share, we try to treat everyone as we would want to be treated if we needed their services, please let me know if you ever feel different. - Jamie

- Crutcher's Auto Repair
1

Nice enough but slow amd outrageous rates. Took 2 weeks to get a diagnostic on my suspension work. Fine. I mean didn't have an appointment so thats mostly on me. But then get quote for $950. I just had the same work done in Fairview at a shop fpr 618$. That being said I made a list of about 5 shops within a 1 mile radius of them and started called. It only took the first 2 shops with a $600 and a $570 quote before I decided to spemd 50$ on a tow and take it down the street and it was done about 4 hrs later...

Trickster....I am sorry for the impression we made on you, I left you 4 voice mails with my personal cell number over the next week of you posting this review. I was hoping to work with you to discuss what had gone wrong and how I could make it up to you, I try to deal with people directly instead of behind a keyboard. I am surprised that given we have several fans in your office, you wouldn't have the faith to give me a shot to prove why we have the reputation we do. I went back and listened to the phone calls you had with my staff and we are guilty of not explaining our price very well and unfortunately you didn't ask for clarification instead of telling us you didn't have the money and were towing it home. Additionally I'm not sure why there was such a delay from your authorization and the wrecker actually coming to put the vehicle inside for us to examine, something on our end went wrong there too, I'm not sure what, but I am sorry that happened. For the suspension work itself I think you would find we were very similarly priced however the number we told you included the alignment, which the shop you towed it to doesn't do, the wrecker charges to bring it into our facility since the suspension had fallen apart, and taxes. We quote all in, out the door numbers which sometimes seem high but we don't want any surprises or confusion at pick up. I wanted to at ,for the inconvenience, reimburse the wrecker fee you paid us and the one you spent to tow it away, along with my apologies and honest attempts to learn what went wrong and how to prevent this from occurring with someone else, but your refusal to reply makes it seem you are more interested in scarring my reputation than any resolution, but if you have a change of heart, I would like another shot. - Jamie Crutcher

- Crutcher's Auto Repair
5

Great quality repair trusted mechanics

Thank you for your trust in us

- Crutcher's Auto Repair
5

Thank you for rating us

- Crutcher's Auto Repair
5

I came to Crutcher’s about 4 years ago after getting dishonest advice from another local auto repair shop. As a single, working mom, it means so much to have an honest company with business/personal integrity servicing and repairing my car. I have been thankful for the entire team. I highly recommend them!

5

5

Great customer service

5

These guys are great! It's a testament in itself that they have serviced my Acura RDX from 37,000 miles to it's present 388,000 miles. They have tried to talk me out if spending money more than reporting more repairs needed.

Thank you for the testimony, you are our testimony about the value of maintenance because honestly, I never expected the car to go so far but you are the strictest on maintenance I know and it seems to pay off.

- Crutcher's Auto Repair
5

My alternator died on me on a Tuesday and Crutcher's said they could repair it on Wednesday but the tow company took it to the wrong shop clear across Nashville! It took a day to even get my car to their shop! Crutcher's not only let me know my car wasn't there first thing Wednesday and they worked with me to get my car repaired on my tight schedule when a new tow company finally got it to them and got it back to me within one business day. Their courtesy in the midst of all that chaos was incredible!! Everyone was so nice and worked with me, and their labor charges are quite reasonable as well (another solid perk)! They made sure my battery was charged and that everything was running smoothly. I highly recommend their shop, they have not only earned my trust, but their customer service is award winning as well!!!