They were willing to work with us to make sure the job got done and go get a part for us.
The shop manager Jay was by far the nicest manager I have ever met. He took his time to explain the repair process and the amount of time it would take. I would recommend the team at Crutcher's to anyone and everyone. Stop by and say hi to Jamie Crutcher, he might even buy you lunch!!
A story. My youngest daughter calls me and tells me that all her amber lights on her dash are on. Ask if she recently got gas, the answer was yes, told her to check her gas cap, she did lights still on. told to bring the car to me and i would take it to Crutcher's. Well they fixed her problem, and called to come and pick up her car. I pay get in the car start it perfect except that the passenger side air bag light is on. pull in front of shop, go in tell Doug, he checks, gets Jamie, the owner, they check every thing Sip O. So Jamie researches, and finds that there are only 6 situations in the country, that when you clear the electric system, the passenger side air bag comes on, will not go off until the little box under the passenger side seat is replaced. People this was not and easy problem to find. It took two days of James time to e-mail different people and put together an answer to this problem. These People care about there work, and how you feel when you drive away from there business.To me they are honest, price is right, and i am a happy Father, because my daughter is happy, and i know she is driving a safe car. Thanks Crutcher's.
We've taken all our vehicles to Crutchers for servicing over the years. Recently the heater went out in my car and I brought it in to the honest, kind and polite team at the service center. Initially, they couldn't pinpoint the issue, and - rather than "throwing parts" at the problem (and costing me an arm & a leg), they continued to evaluate the issue ( over just 1 day). Ultimately, it was a simple fix and I was back in my car (with heat) in no time. The most amazing thing was...they didn't even charge me a service fee.
All I can say is "wow!" Thanks to the fantastic team at Crutchers...you have a lifetime customer with me. In addition, I will refer you to everyone I know!! Thanks again and Happy Holidays!!!
All I can say is WOW. What a great place to have your vehicle taken care of. The staff is the best in the business and are willing to go above and beyond to make sure you receive the best service. From the tow in to return of my keys I never felt in the dark, I was totally informed and there were no surprises. My vehicle required an engine replacement and everyone worked hard to get it right. It looks like a factory install and everything is perfect. I can't thank the staff enough to get m back on the road
My family has been using Crutcher's since 1989 and they have always been great. They are honest, credible, and affordable. My husband had a 1994, Chevy S-10 pickup truck that had 275,000 miles on it. When it was running bad May 1, 2015, Mr. Crutcher was very honest with my husband and told him the transmission was shot and the car was not worth repairing -- Crutcher's was the only repair shop we used for that truck. We let the old truck go and bought a 2015 Ford Edge for my husband.
My 2010 Ford Fusion is doing great at 135k miles - Crutcher's has done a great job of managing my car.
I have been recommending Crutcher's for years and plan to continue. I trust them and the work is always excellent.
Auto service – As a former manager in auto service and repair, I am very critical of the service, quality, and repair fees at most establishments. I have the utmost confidence in Crutcher's Auto Repair. All four cars in our family have been kept in great shape at very reasonable prices by Crutcher's, even though all have over 100,000 miles on them. I never hesitate to recommend Crutcher's highly trained and qualified staff to anyone. I could not be more pleased.
The Best Auto Repair Shop – I moved here from the Midwest and could not find an honest and ethical auto repair shop. After almost a year of searching and being ripped off every time my car needed work someone recommended Crutcher's Auto Repair. Crutcher's Auto Repair was wonderful! They told me what was wrong with my car and gave me several alternatives to fix the problem explaining both the pros and cons of each option. My car was fixed and I was even given a warranty! Not one auto repair shop I had used before ever gave me a warranty. This is a family owned business that believes in providing customer service, quality workmanship, and is absolutely honest. I seriously thought I never would find that in an auto repair shop here after the year I spent trying to get my car repaired right. I know from first hand experience that most repair shops would rather rip you off then fix your car correctly the first time. Crutcher's Auto Repair is the only place to go to get your car repaired.
Excellent Service at Crutcher's Auto Repair – Crutcher's Auto repair has consistently provided me with excellent sevice on all of my vehicles. The prices on all services and products are fair ( this was difficult to find in our area) and the work has always been high quality. I needed a brake job and other small repairs on Friday. Dropped the keys off Thursday night in their convenient drop box and the vehicle was ready by 10:30 the next morning, riding 100% smoother. Everytime I drop a vehicle off it is a pleasant experience and when I pick it up I always feel as though I am paying for great service. I trust this place and that is not always easy to say about a car repair shop. Also, as a woman, I never experience a condescending attitude and am never treated as if I don't know what I'm talking about. This has happened before dealing with other mechanics and the respect I get at Crutcher's is priceless!