Franklin Auto Repair

I am a woman, most repair shops think they can take advantage of a woman. I have have had old junky cars all my life so I know a little about repairs, lol. I started going to Crutcher's auto after a friend told me about them. The staff at Crutcher's is absolutely the BEST. I have had them work on 3 different things on my vehicle. The last time I called and got Derek, I told him I was flying out of town the next day and needed my vehicle fixed today. I had a rear back window that would not stay up, the motor was dead in it and my ignition switch was going out and I almost couldn't get it started that morning. Derek told me to bring it to them and they would do their best to fix it that day. I took it and the lot was packed with cars to be repaired. I was in a meeting and they could not get in touch with me to verify the amount for the repairs. At 2pm that day I called to get an update, The parts place stopped delivering the parts and the owner at Crutcher's (Jamie Crutcher) went to get them. They fixed my ride and I have had no issues at all. These guys are great and the owner will make sure your vehicle is fixed properly every time or he will make it right. Great Christian owner and awesome crew !

I always come because I can really trust them and feel they have my best interest in mind as they recommend repairs.

Very helpful and courteous.

I was satisfied.

Very happy.

Love Crutcher s. Always kind, courteous, and informative. Needed 3 bulbs changed and they were able to work me in the same day to assure that was done. Just waiting on a call back to have the remainder of the work done after part was ordered.

The work done was great. We picked up the truck and the windshield wipers were not replaced as requested and paid for, so it took us a couple of weeks to get back by there to pick those up. You all do a great job on repairs. Thank you.

Great, honest folks that do good work.

I'm always treated kindly and the guys are always helpful. Been coming to Crutcher's a very long time.

I've been a customer with Crutcher's Auto Repair for some time now and due to an impending employment relocation will no longer have the convenience of being in walking distance and as nearby. This is disheartening because it's very important and reassuring to have dependable and quality service, not just close by, but all the time. Crutcher's has proven that time and again. They've kept the "ole boy" running without delay, inconvenience and at a reasonable cost. Each and every time they met my needs. They provided excellent customer service, diagnostic evaluations, potential solutions, and effectively communicated their findings, progress and offered appropriate and realistic pricing when things just didn’t work to plan. I greatly appreciate their years of quality service and without question recommend Crutcher’s Auto Repair. Even though it won’t be as convenient - I’m still going to have my vehicle serviced by them…you should too!