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May 2010 - We can not only balance tires, we can road force
balance tires
For years our customers have come to us with vibration
problems that they just couldn't seem to get rid of so when we decided
to buy a tire balancer we chose the best balancer that will not only
spin a tire but it also has a load roller to check for variations in the
tire's sidewall. If you have ever had your tires repeatedly balanced and
still had vibrations you needed this machine. Feel free to call us or
read more about this special balancer at
www.gsp9700.com
May 2010 - Coolant Flush Machine Added
We have been manually flushing cooling systems
(radiators and such) for years but we have recently acquired a power
flush machine that will vacuum out your old coolant while inserting new
coolant, this process is cleaner, faster, and more complete than other
methods. Basic flush service starts with 2 gallons of coolant but larger
systems or really dirty or rusty systems may need 6 gallons or more to
clear up the system. As usual you are welcome to call us with any
questions.
May 2009 - We now accept American Express
After all these years we are finally setup to accept
American Express cards, it seems that we were having more and more
instances of this causing problems for customers but now we can accept
all four major credit cards.
March 2009 - Finally more space!
We have finally opened our expansion space after
months of preparation. The expansion is into the former cabinet shop
located directly beside our current building (only 12 feet away). We
have moved our office into the building which provides a much improved
customer experience with a large waiting area, complimentary drinks, TV,
Free Wifi, and clean restrooms. Our new office is Handicap friendly and
also has a baby changing station in the restroom. If you have been a
customer very long you will be amazed at the improvement.
Additionally the new building houses a quick service
bay to facilitate oil changes and other basic services while you wait.
This had been a problem for us in our old building and was a specific
focus for the expansion.
If you haven't been in lately stop in and check it
out, you don't have to need something to stop by and see us.
September 2008 - Crutcher's welcomes Drivers Way customers.
At Crutcher’s we were flattered when Driver’s Way
selected us for providing continuing service to their customers due to
their unfortunate closing of the Franklin location. We are very proud of
the reputation that led to their decision and constantly strive to
provide our customers with the best service possible. We are performing
repair under the Drivers Way limited warranty as well as the extended
warranty programs they sold with their vehicle purchases. We work with
many other aftermarket warranty companies as well so if you have one be
sure to ask us about it.
August 2008 - Crutcher's new image.
We have updated our site and other printed information
with our new logo which is part of some exciting changes to our look and
feel, stay tuned for more info but don't worry, no new management here.
May 2008 - Crutcher's Launches Online Records, Thank You Cards.
We are now providing online access to your service
history, qualifying purchases receive information on how to access the
system on our thank you cards however you can sign up without the card.
Check out the my car section for more
information.
April 2008 - Crutcher's Offering Buy 3 Get 1 Free Oil Change
Pennzoil Program.
We now have Pennzoil Rewards cards which allow you to
get your fourth oil change free. Some restrictions apply, stop in for
full details.
February 2008 - Crutcher's begins offering Nationwide Warranty by
joining Certified Auto Repair Program.
We have joined the Certified Auto Repair program
allowing us to offer customers a nationwide warranty on most work we
perform offering additional peace of mind while your on the road. If you
are over 25 miles from our service center and experience a problem with
a repair we performed in the first 12 months or 12,000 miles contact the
number provided in the warranty documentation. More Information can be
found here.
September 2007 - Crutcher's adds Ford OE diagnostics.
Given the huge benefits we have found by investing in
factory scan tools we are continuing to enhance our service offerings by
adding Ford/Lincoln/Mercury OE capabilities to our diagnostic abilities
and we hope to add Chrysler/Dodge capabilities as soon as the future or
their factory tools clear up a bit.
May 21 2007 - A new look in the office to go with the new face.
We have changed the office layout to be more efficient
by removing the old bulky desks and replacing them with counters which
are more appropriate for our industry. Additionally we have a new
service advisor to assist in our operations.
February 2007 - Additional equipment added to improve diagnostic
abilities
We have purchased a new, top of the line Engine
Analyzer / Oscilloscope which will assist in tough problem diagnostics,
the additional capabilities provided will help us better troubleshoot
various drivability problems that scan tools just cant capture. Think of
this machine as an EKG for your cars engine.
January 1 2007 - New managements systems to streamline future
administrative processes
As of Jan. 1, 2007 we are moving our shop management
onto computer to serve you better, this will provide faster drop off for
repeat customers, easy access to history records created once system is
in place, more professional invoices with more complete service
information, and better tracking of vehicle status while in our
facility.
January 1 2007 - Crutcher's Auto Repair Inc. is Born
As of Jan. 1, 2007 we have incorporated and are
operating as Crutcher's Auto Repair Inc. This was chosen to better
position the business for the future, the only real effect on our
customers would be if you are a business submitting form 1099 annually
as we have been issues a new FEID, otherwise it's the same folks
providing the service we always have.
NOTE to Vendors: You will need to have a copy of our
new resale certificate on file also.
December 31 2006 - Crutcher's Auto Repair Closes after 26 Years
Well, sort of, don't worry, we just incorporated.
October 2006 - Crutcher's adds OEM Level diagnostic tools for GM,
Toyota, Lexus, Honda, and Acura
We have purchased a Vetronix Tech 2 which is the
diagnostic tool used by GM dealers for vehicle diagnostics, this tool
will also allow us to re-flash (update) the programming of the various
control modules in GM vehicles. Additionally we have added the Toyota
and Honda OEM package to our Vetronix MasterTech giving us better
diagnostic capabilities and the added capability to also re-flash Toyota
controllers.
September 2006 - Crutcher's adds night drop off box
We have finally added a weatherproof box containing
night drop off envelops to compliment the key drop in our front door, no
more keys rolled in napkins or loose keys pitched under the desk!!
June 2006 - Crutcher's increases EVAP diagnostics capabilities
We have purchased an Evaporative Emissions System leak
detector to allow us to diagnose the pesky EVAP system leaks that
illuminate your check engine lights and cause emissions failures
May 2006 - Crutcher's becomes an ACDelco TSS
We have signed on as an ACDelco Total Service Support
Center which allows us to offer a nationwide warranty on ACDelco parts
we install on your vehicle via ACDelco and the network of other TSS
centers around the country. Additionally the ACDelco program gives us
access to technical and business training to better serve you and your
car.
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